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Guest Guide

/ For a Comfortable Stay

To help you enjoy a smooth and comfortable stay at TSUBONOI, we have prepared practical information for your visit. From check-in and how to use the facilities to what to do in an emergency, this guide is here to support your time in Kyoto.

The entrance door is unlocked by entering a key code. The code will be provided after your reservation is confirmed.

How to Unlock the Door

House Manual

Connecting to Wi-Fi

Appliances & Air Conditioning

House Rules

Learn how to connect to the Wi-Fi with unlimited data.

Learn how to use the air conditioner, washer-dryer, kitchen appliances, and more.
Please review the house rules to help ensure a comfortable stay.
Download

We have put together information on house rules and how to use the Wi-Fi and various appliances. The same manuals are also available inside the property.

In Case of an Emergency
■ If you have any questions or need assistance

please contact us through the messaging system on your booking site.

■ If you need urgent assistance
Customer Service: +81(0) 50-1720-5405
8:00 AM–20:00 PM: Support available in four languages
20:00 PM–8:00 AM: Support available in Japanese and English

■ Emergency Services
Ambulance: 119　Police: 110
Emergency Contacts